Accessibility

Accessible Entertainment

Echo Arena Liverpool has been designed with accessibility in mind, with designated drop-off points and accessible seating spaces, as well as wide corridors and doors.

Making entertainment accessible for all is important to the team at Echo Arena, which is why the venue features accessible toilets, entrances, as well as accessible drop off points and accessible seating bays.  

How to book tickets

We have a dedicated team of customer assistants waiting to help you get the right ticket for your requirements. Everybody’s requirements will be different and we want to ensure your enjoyment of the event, so tickets can only be booked by calling our Customer Care team on 0344 335 0437.

Accessible Toilets

There are seven accessible toilets in Echo Arena and a further eight in The Auditorium Liverpool, these facilities are available on every level of the venue.

PERSONAL ASSISTANCE SCHEME

We offer a personal assistance scheme which enables those coming to an event in need of assistance to claim a ticket for a personal assistant at no charge*.

This is eligible to customers who meet the criteria below and purchase a ticket at full value if they would be unable to attend an event without the active support of another person.

Personal assistant tickets are available for those with one or more of the following:

  • Disability Living Allowance
  • Personal Independence Payment (PIP)
  • Attendance Allowance
  • Personal Independence Allowance
  • A certificate of visual impairment
  • Official / Documented evidence that I am registered as severely sight impaired (blind)
  • UK-recognised identification for an assistance dog 

For your application we will also require a copy of some form of photo ID (such as a driving licence or passport)

Registering for the Personal Assistance Scheme

If you have time to pre-register a claim for personal assistant tickets for events that are not on sale yet, please click on the link below, print and complete the form and return it to us. If you are not able to print the form please contact us and we will happily send one to you. A claim generally takes around 28 days to process, once you are registered you will be eligible to apply for a personal assistant ticket at no extra charge, subject to availability, for as long as your documentation supports your eligibility. 

If you want to claim a personal assistant ticket for an event that is already on sale, we can talk you through this so do not worry, please contact us on 0344 335 0437 or email accessibility@accliverpool.com , we can then let you purchase a ticket and reserve an assistant ticket that will be subject to receiving the required documents.

Download a copy of the personal assistance application form - Microsoft Word version / PDF version.

Motorised Scooters

Motorised Scooters are permitted in public areas of Echo Arena.

Assistance Dogs and Hearing Loops

Assistance dogs are welcome at Echo Arena Liverpool. We also have hearing induction loops available.

GETTING TO THE VENUE

Car: If you are arriving by car and require parking during the event please note the Liverpool Waterfront Car Park is currently closed, information on alternative parking options can be found here 

Taxi/Drop off by car: If you are arriving in a taxi or getting dropped off then we have dedicated drop off points to make it easy for you. To find out where our drop off points are please click here for a map. 

Train: We are approximately a mile away from Lime Street train station, this would usually take approximately 20 minutes to navigate at a reasonable pace (approx. 1.5 miles). The pavements are level access and there are crossings at every point so if you fancy some fresh air then this might work for you. Lime Street has 2 taxi ranks at either end of the building if this is a better option.

SEATING

Echo Arena boasts over 100 accessible tickets in level access dedicated bays, with seats for friends and personal assistants, space for guide dogs and excellent views of the stage too. Our floor seating is, however, on a lower level and you will need to use steps to reach it. The Auditorium Liverpool, the intimate theatre-style venue in the BT Convention Centre also offers over 20 level-access seating bays, which can easily accommodate wheelchairs if we know in advance.

Customers with specific seating and access requirements can purchase tickets directly via Echo Arena’s in-house box office by calling the main venue ticket hotline number  - 0344 335 0437. Calls cost the same as a normal local or national landline; charges for mobile networks may vary. You can also make enquires by emailing our Customer Care team at accessibility@accliverpool.com 

Our friendly team will also be able to provide advice on the best seating option for your specific access requirements, as well as providing guidance on accessible viewing areas, steps and all other accessible seating requirements.

The on-site Box Office is located at ground level on the cityside of the venue and has purpose-built low level counters. A hearing assistance system is installed on box office counters marked with the international symbol of deafness or hard of hearing, for customers with hearing difficulties. 

 

*subject to eligibility and terms and conditions

CHANGING PLACES TOILET

With the construction of Exhibition Centre Liverpool, our sister venue next door, we are pleased to be able to offer our customers the use of a Changing Places toilet.

Access to this facility in the adjoining building is a level-access, short walk away from the Arena (approximately 10 minutes), with areas having a slight incline but it is all undercover and our stewarding are trained on helping get you there.

The Changing Places Toilet facilities include:

  • a height adjustable adult-sized changing bench
  • a tracking hoist system, or mobile hoist if this is not possible.
  • adequate space in the changing area for the disabled person and up to two carers
  • a centrally placed toilet with room either side 
  • a screen or curtain to allow some privacy.
  • wide tear off paper roll to cover the bench
  • a large waste bin for disposable pads
  • a non-slip floor.

Please note, our staff are unable to assist within the Changing Places toilet.

Have You Considered?
Liverpool's Finest

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Staying

Pullman Liverpool Hotel

Pullman Liverpool Hotel

This 4* Hotel is one of the most stylish hotels in the city. Just a 30 second walk from the venue and with plenty of parking adjacent, join us for pre or post show dinner or drinks in Marco Pierre White’s world renowned Wheeler’s of St. James’s Restaurant.

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Eat & Drink

Wheeler's

Wheeler's

Wheeler's of St. James's Liverpool is now open at Kings Dock next to the Arena and Convention Centre. Wheeler's reputation has been built on seafood, however the menu offers a variety of meat and vegetarian dishes that make it accessible to all.

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Panam Restaurant and Bar

Panam Restaurant and Bar

A contemporary bar and restaurant at Britannia Pavilion The Royal Albert Dock, opposite the venue. Panam serves fabulous modern British and European cuisine with great service in plush surroundings catering for tables of 2 to 100+

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Shopping

Liverpool ONE

Liverpool ONE

Located by the city’s iconic waterfront, Liverpool ONE is one of Europe's leading retail and leisure destinations. With more than 170 stores, bars and restaurants, a 14 screen cinema and even a park, you’ll always have a fun packed day here.

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City Central Shopping

City Central Shopping

The beating heart of Liverpool’s retail scene, just minutes away from the venue, City Central Shopping comprises five shopping centres, two hotels, two theatres and more than 400 shops, so there’s something for everyone and every budget.

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Attractions

British Music Experience

British Music Experience

The British Music Experience tells the story of British Music through costumes, instruments, performance and memorabilia from the Beatles and Bowie to Adele, Oasis and The X Factor.

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Liverpool ONE

Liverpool ONE

From high street favourites to high-end boutiques, your
fabulous shopping experience is a short stroll from
the venue. Stores open until 8pm weekdays, so
there’s plenty of time to hit the shops.

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