Questions about

Ticketing

 

There are several ways to book tickets for events at Echo Arena, EchoTwo, The Auditorium Liverpool and Space by Echo Arena Liverpool.

Telephone:  0344 8000 400* (9am - 9pm Monday to Saturday, 10am - 5pm Sunday) Opening hours may change for Bank holidays.

Online:  Via the Echo Arena Liverpool website.

*Calls to 03 numbers cost no more than a national rate call to 01 or 02 numbers; please contact your phone network for more details.

Our on-site Box Office is open on Fridays from 9am-6pm.

On event days, our on-site Box Office opens at midday and remains open until the main act is on stage.  Similarly, on event nights, the office stays open until the main attraction is on stage.

The Box Office can be contacted on 0344 8000 400. Telephone lines are open 9am – 9pm Monday to Saturday and 10am - 5pm on Sunday and Bank holidays 

To continually review and improve our service, we may record calls for monitoring or training purposes.

This is a matter of personal preference and changes from event to event. Please be aware that floor seats are on one level accessed via stairs. These seats may be unsuitable for small children or anyone who has difficulty managing stairs.

Children under the age of 14 are not permitted onto the floor for standing concerts and are only allowed into the venue with an accompanying adult in tiered seating. Certain concerts or events may be unsuitable for children under the age of 14.  Please check with the Box Office on 0344 8000 400.

The event promoter sets ticket prices and in most instances concessions are unavailable. If, however, you are able to purchase concessionary tickets, you will be asked to provide evidence you are entitled to purchase these tickets. Any concessions available will be shown on our website.

The price of the ticket is set by the event organiser. The ACC Liverpool Group doesn’t receive any payment from the organiser to cover the costs of selling their tickets so an administration fee is added to tickets to cover the cost of providing a box office service.  The administration fees contribute to the costs of selling and marketing tickets including;  operating the contact centre, the ticketing software, IT, telephony and resource costs.

A fulfilment fee is charged per order and covers the cost of delivering your tickets to you, it is a one-off charge per order not per ticket. The fulfilment fee contributes to the operational costs and overheads of the delivery of your tickets e.g. postage, collection facilities and staff. 

Our Box Office processes your credit card details over a secure internet connection, which makes it completely safe to order tickets online. The connection between your browser and our web server is protected with SSL (Secure Socket Layer), which creates a connection over which financial details can be safely passed between your computer and a transactional website. For more information, please call the Box Office on 0344 8000 400.

A facility fee is applied on each ticket and contributes to the ongoing maintenance and development of Echo Arena, ensuring that we can continue to provide a world class arena, offer a fantastic experience for all customers and attract leading artists.

Have You Considered?
Liverpool's Finest

Liverpool is a vibrant, modern city, proud of its rich heritage and renowned for its friendly people. Visit Liverpool and enjoy everything it has to offer. Here is just a sample of what's on offer.

 

Staying

Pullman Liverpool Hotel

Pullman Liverpool Hotel

This 4* Hotel is one of the most stylish hotels in the city. Just a 30 second walk from the venue and with plenty of parking adjacent, join us for pre or post show dinner or drinks in Marco Pierre White’s world renowned Wheeler’s of St. James’s Restaurant.

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Eat & Drink

Wheeler's

Wheeler's

Wheeler's of St. James's Liverpool is now open at Kings Dock next to the Arena and Convention Centre. Wheeler's reputation has been built on seafood, however the menu offers a variety of meat and vegetarian dishes that make it accessible to all.

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MOJO

MOJO

Combining New York City dive style chic with great liquor, home-made classic American food and Rock n’ Roll from the last six decades - MOJO offers a slick, high octane environment with friendly and knowledgeable staff.

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Panam Restaurant and Bar

Panam Restaurant and Bar

A contemporary bar and restaurant at Britannia Pavilion The Royal Albert Dock, opposite the venue. Panam serves fabulous modern British and European cuisine with great service in plush surroundings catering for tables of 2 to 100+

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Shopping

Liverpool ONE

Liverpool ONE

Located by the city’s iconic waterfront, Liverpool ONE is one of Europe's leading retail and leisure destinations. With more than 170 stores, bars and restaurants, a 14 screen cinema and even a park, you’ll always have a fun packed day here.

Visit website
City Central Shopping

City Central Shopping

The beating heart of Liverpool’s retail scene, just minutes away from the venue, City Central Shopping comprises five shopping centres, two hotels, two theatres and more than 400 shops, so there’s something for everyone and every budget.

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Attractions

British Music Experience

British Music Experience

The British Music Experience tells the story of British Music through costumes, instruments, performance and memorabilia from the Beatles and Bowie to Adele, Oasis and The X Factor.

Visit website
Liverpool ONE

Liverpool ONE

From high street favourites to high-end boutiques, your
fabulous shopping experience is a short stroll from
the venue. Stores open until 8pm weekdays, so
there’s plenty of time to hit the shops.

Visit website