Questions

General

Echo Arena has three key points of entry - the Cityside main entrances, Riverside main entrances and Floor entrances. Please refer to your ticket for the recommended point of entry.  It should also be noted that queue placement may not be determined until shortly before doors open.  We therefore cannot guarantee accuracy in queue allocation prior to doors opening.  For The Auditorium Liverpool events, customers should enter the building on the Cityside via the Galleria.

Audience members are advised to arrive as close to event door opening times as possible.  At no time will Echo Arena Liverpool allow ‘camping’ on the private land around the venue.  Individuals or groups who attempt to ‘camp’ will be asked to vacate the site until a suitable time.

Echo Arena discourages people from bringing banners, posters and flags to any events. We may on occasion permit A4 sized posters, providing they do not contain any offensive content as deemed by Echo Arena.  However, we reserve the right to confiscate these items should we, or fellow audience members, find them disruptive to the enjoyment of the event. 

For health and safety reasons banners, posters and flags with poles or strengthening enhancements will be confiscated.  If you are unsure whether your banner or flag will be acceptable then please do not bring it to the venue.

Echo Arena can take no responsibility for any loss or damage to property of this nature brought on-site and strongly recommends customers familiarise themselves with Ticket Conditions of Sale displayed on the reverse of all tickets before attending an event.

The following items are not permitted into Echo Arena at any time. Please note this list is not exhaustive and additional items may be prohibited on an event by event basis.

  • Video or Audio Recording Equipment
  • Professional Cameras e.g. a camera with a detachable lens
  • Backpacks/Bags/Coolers
  • Packages/Parcels
  • Umbrellas
  • Folding Chairs
  • Food and Drink
  • Glass/Plastic/Metal Bottles or Containers
  • Air Horns
  • Helium Balloons
  • Flags, Flag Sticks, Signs / Banners
  • Illegal Drugs
  • Knives, Firearms, or any other Weapon
  • Fireworks
  • Aerosols
  • Stink Bombs
  • CDs
  • Chains, and Spiked / Studded items of clothing (including Bracelets or Belts)
  • Laser Pens
  • Crash Helmets
  • Masks or any item which covers the face (subject to venue review)
  • Selfie-sticks or similar devices

Most shows have some form of flashing lights, strobes or pyrotechnics. Signage will be displayed advising customers of the details, if you have a condition that is directly affected by any of these please contact us before the performance and we can give you more details.

On occasion, the promoter of the event may choose to sell official merchandise inside the venue only.  Please note the tour promoter is responsible for this service, not the venue.  Please contact our Box Office on the day of the event to find whether merchandise will be made available.

Any events which we can release information on will be shown on our website in the What's On section. Unfortunately, we cannot give details of all up and coming events, due to our confidentially agreement with the promoters.

Please contact our Arena Club Class team on 0151 703 7217 or visit our hospitality page for further details about corporate hospitality at Echo Arena.

Please note, if you have any issues during an event it is important to raise these with your nearest steward at the time (during the event) so we can ensure we can attempt to put things right for you and give you the best possible experience. 

If you wish to raise any feedback after the event please use the form below, alternatively you can call 0151 707 4622 during office hours (Mon-Fri 9am to 5pm).

The feedback form is available HERE

A Barclays cash machine is situated in the concourse area of Echo Arena and the Galleria and does not charge for withdrawals.

Fancy dress is welcome for the relevant events and we want everyone to have fun, any costumes you wear must be in line with this spirit, they should not be offensive in any way. We reserve the right of entry.

Venue regulations mean that any masks or helmets must be removable and your outfit may be searched.

Have You Considered?
Liverpool's Finest

Liverpool is a vibrant, modern city, proud of its rich heritage and renowned for its friendly people. Visit Liverpool and enjoy everything it has to offer. Here is just a sample of what's on offer.

 

Staying

Pullman Liverpool Hotel

Pullman Liverpool Hotel

This 4* Hotel is one of the most stylish hotels in the city. Just a 30 second walk from the venue and with plenty of parking adjacent, join us for pre or post show dinner or drinks in Marco Pierre White’s world renowned Wheeler’s of St. James’s Restaurant.

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Eat & Drink

Wheeler's

Wheeler's

Wheeler's of St. James's Liverpool is now open at Kings Dock next to the Arena and Convention Centre. Wheeler's reputation has been built on seafood, however the menu offers a variety of meat and vegetarian dishes that make it accessible to all.

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MOJO

MOJO

Combining New York City dive style chic with great liquor, home-made classic American food and Rock n’ Roll from the last six decades - MOJO offers a slick, high octane environment with friendly and knowledgeable staff.

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Panam Restaurant and Bar

Panam Restaurant and Bar

A contemporary bar and restaurant at Britannia Pavilion The Royal Albert Dock, opposite the venue. Panam serves fabulous modern British and European cuisine with great service in plush surroundings catering for tables of 2 to 100+

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Shopping

Liverpool ONE

Liverpool ONE

Located by the city’s iconic waterfront, Liverpool ONE is one of Europe's leading retail and leisure destinations. With more than 170 stores, bars and restaurants, a 14 screen cinema and even a park, you’ll always have a fun packed day here.

Visit website
City Central Shopping

City Central Shopping

The beating heart of Liverpool’s retail scene, just minutes away from the venue, City Central Shopping comprises five shopping centres, two hotels, two theatres and more than 400 shops, so there’s something for everyone and every budget.

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Attractions

British Music Experience

British Music Experience

The British Music Experience tells the story of British Music through costumes, instruments, performance and memorabilia from the Beatles and Bowie to Adele, Oasis and The X Factor.

Visit website
Liverpool ONE

Liverpool ONE

From high street favourites to high-end boutiques, your
fabulous shopping experience is a short stroll from
the venue. Stores open until 8pm weekdays, so
there’s plenty of time to hit the shops.

Visit website