Customer Feedback

Have Your Say

Here at Echo Arena Liverpool we strive to offer the very best experiences possible. Listening to your feedback helps us to find out whether we are doing that...or not.

So if you have attended an event at Echo Arena and you've had a great time, you want to raise an issue, offer a suggestion to where we can improve or you have a query regarding your visit, then let us know. To find out how to get in touch, please see the information below.

ONLINE

You can enter your comments, questions and suggestions to us our feedback form, available here.

Every enquiry will be automatically acknowledged within one working day and we aim to provide a detailed response within 5 working days.  During busy periods this may take a little longer, but we will keep you informed of when you can expect a reply.

IN PERSON

If you are at an event, we would urge you to speak to your nearest member of staff (usually a steward), if we know about your feedback as it happens we can do all we can to put things right. It is obviously very difficult to improve your experience after the event has ended.

If you would like to contact us after an event, please use the feedback form here. Our Customer Experience team like to repsond to all messages personally so they will get back to you as soon as possible.

If you require an immediate answer about an event (i.e. what time does the show start tonight?), outside of the usual office hours, please contact our friendly Box Office team on 0344 8000 400.

BY POST

To contact us by post, please write to Customer Service Department, ACC Liverpool, Kings Dock, Liverpool Waterfront, L3 4FP.

We will respond to your correspondence within 5 working days. During busy periods this can take longer, but we will let you know when you can expect a reply, please include a daytime contact number or email address if possible.

Have You Considered?
Liverpool's Finest

Liverpool is a vibrant, modern city, proud of its rich heritage and renowned for its friendly people. Visit Liverpool and enjoy everything it has to offer. Here is just a sample of what's on offer.

 

Staying

Pullman Liverpool Hotel

Pullman Liverpool Hotel

This 4* Hotel is one of the most stylish hotels in the city. Just a 30 second walk from the venue and with plenty of parking adjacent, join us for pre or post show dinner or drinks in Marco Pierre White’s world renowned Wheeler’s of St. James’s Restaurant.

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Eat & Drink

Wheeler's

Wheeler's

Wheeler's of St. James's Liverpool is now open at Kings Dock next to the Arena and Convention Centre. Wheeler's reputation has been built on seafood, however the menu offers a variety of meat and vegetarian dishes that make it accessible to all.

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Panam Restaurant and Bar

Panam Restaurant and Bar

A contemporary bar and restaurant at Britannia Pavilion The Royal Albert Dock, opposite the venue. Panam serves fabulous modern British and European cuisine with great service in plush surroundings catering for tables of 2 to 100+

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Shopping

Liverpool ONE

Liverpool ONE

Located by the city’s iconic waterfront, Liverpool ONE is one of Europe's leading retail and leisure destinations. With more than 170 stores, bars and restaurants, a 14 screen cinema and even a park, you’ll always have a fun packed day here.

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City Central Shopping

City Central Shopping

The beating heart of Liverpool’s retail scene, just minutes away from the venue, City Central Shopping comprises five shopping centres, two hotels, two theatres and more than 400 shops, so there’s something for everyone and every budget.

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Attractions

British Music Experience

British Music Experience

The British Music Experience tells the story of British Music through costumes, instruments, performance and memorabilia from the Beatles and Bowie to Adele, Oasis and The X Factor.

Visit website
Liverpool ONE

Liverpool ONE

From high street favourites to high-end boutiques, your
fabulous shopping experience is a short stroll from
the venue. Stores open until 8pm weekdays, so
there’s plenty of time to hit the shops.

Visit website