Apprentice Ticketing Advisor

Closing Date 01 Feb 2018
Job Closed: Sorry, applications for this job are now closed.

Contract type: 12 Month Fixed Term Contract

Salary: Competitive

The ACC Liverpool Group, home to BT Convention Centre, Echo Arena and Exhibition Centre Liverpool, opened in January 2008 and has established itself as a leading venue for concerts, entertainment, conferences and exhibitions.

Our busy Ticketing Department is looking to appoint two enthusiastic and motivated Apprentice Ticketing Advisors.  Working in a Call Centre that is very customer focused, to be successful in this role you will need to have a professional manner, have keen attention to detail and be self-motivated and driven to succeed.

The position is a 12 month apprenticeship during which you will study towards a relevant qualification through St Helens Chamber of Commerce.

Main Responsibilities:

To sell and promote with enthusiasm, all shows/events on sale, ensuring a high level of customer service is maintained at all times.

To process ticket sales and reservations using Audience View Ticketing System.

To take responsibility for cash handling ensuring it is conducted accurately throughout the shift.

To ensure that payments balance at end of a shift and that adequate records of sales income and other financial reconciliations are accurately recorded and accounted for.

To ensure that the Box Office provides a consistently high level of care and courtesy to customers and visitors at all times and that customer enquiries and complaints are responded to appropriately.

To assist in undertaking pro-active campaigns to promote forthcoming events as and when required and ensure database records are updated.

To ensure the Box Office/Call Centre is kept orderly, ensuring that selections of relevant leaflets, brochures and literature are available at all times.

To attend regular departmental meetings in order to keep updated with all venue, events and marketing information as required to perform duties.

To work at other local sites as required by the needs of the business.

If you think you have got what it takes to be a successful Apprentice Ticketing Advisorat The ACC Liverpool Group please prepare a cover letter answering the following questions:

Why does this apprenticeship appeal to you?


What skills do you have that would make you a successful candidate for this role?

Submit your cover letter and a copy of your CV to

Closing Date: 1 February 2018
Interview Date: TBC

For further information please contact the HR Team on 0151 239 6084 or email