Echo Arena Liverpool has been designed with accessibility in mind, with designated drop-off points and accessible seating spaces, as well as wide corridors and doors.
Making entertainment accessible for all is important to the team at Echo Arena, which is why the venue features accessible toilets, entrances, as well as accessible drop off points and accessible seating bays. Customers will find lifts in the car park which feature a mirror to make reversing out in a wheelchair easier, along with both visual and audible floor indicators. Parking is not free for Blue Badge holders, but there are 81 spaces accessible spaces available in the adjacent Liverpool Waterfront Car Park and there is a convenient drop-off point on the river side of the building.
We have a dedicated team of customer assistants waiting to help you get the right ticket for your requirements. Everybody’s requirements will be different and we want to ensure your enjoyment of the event, so tickets can only be booked by calling our Customer Care team on 0344 335 0437 or visiting TicketQuarter (Queen Square, Liverpool) in person.
There are seven accessible toilets in Echo Arena and a further eight in The Auditorium Liverpool, these facilities are available on every level of the venue.
PERSONAL ASSISTANCE SCHEME
We offer a personal assistance scheme which enables those coming to an event in need assistance to claim a ticket for a personal assistant at no charge*.
This is eligible to customers who meet the criteria below and purchase a ticket at full value if they would be unable to attend an event without the active support of another person.
Personal assistant tickets are available for those with one or more of the following:
- Disability Living Allowance
- Personal Independence Payment (PIP)
- Attendance Allowance
- Personal Independence Allowance
- A certificate of visual impairment
- Official / Documented evidence that I am registered as severely sight impaired (blind)
- UK-recognised identification for an assistance dog
For your application we will also require a copy of some form of photo ID (such as a driving licence or passport)
Registering for the Personal Assistance Scheme
If you have time to pre-register a claim for personal assistant tickets for events that are not on sale yet, please click on the link below, print and complete the form and return it to us. If you are not able to print the form please contact us and we will happily send one to you. A claim generally takes around 28 days to process, once you are registered you will be eligible to apply for a personal assistant ticket at no extra charge, subject to availability, for as long as your documentation supports your eligibility.
If you want to claim a personal assistant ticket for an event that is already on sale, we can talk you through this so do not worry, please contact us on 0344 335 0437 or email firstname.lastname@example.org , we can then let you purchase a ticket and reserve an assistant ticket that will be subject to receiving the required documents.
Motorised Scooters are permitted in public areas of Echo Arena.
Assistance dogs are permitted in public areas of Echo Arena.
GETTING TO THE VENUE
Car: If you are arriving by car and require parking during the event, the Liverpool Waterfront Car Park has 81 blue badge spaces; from time to time these can get busy so we would advise you to arrive early if you require these as they are available on a first come first served basis and cannot be reserved. Lifts operate on every floor to allow level access whichever floor you park on. Payment is required for all spaces (including blue badge holders), please click here for the latest car park tariff information.
Taxi/Drop off by car: If you are arriving in a taxi or getting dropped off then we have dedicated drop off points to make it easy for you. To find out where our drop off points are please click here for a map.
Train: We are approximately a mile away from Lime Street train station, this would usually take approximately 20 minutes to navigate at a reasonable pace (approx. 1.5 miles). The pavements are level access and there are crossings at every point so if you fancy some fresh air then this might work for you. Lime Street has 2 taxi ranks at either end of the building if this is a better option.
Echo Arena boasts over 100 accessible tickets in level access dedicated bays, with seats for friends and personal assistants, space for guide dogs and excellent views of the stage too. Our floor seating is, however, on a lower level and you will need to use steps to reach it. The Auditorium Liverpool, the intimate theatre-style venue in the BT Convention Centre also offers over 20 level-access seating bays, which can easily accommodate wheelchairs if we know in advance.
Customers with specific seating and access requirements can purchase tickets directly via Echo Arena’s in-house box office by calling the main venue ticket hotline number - 0344 335 0437. Calls cost the same as a normal local or national landline; charges for mobile networks may vary. You can also make enquires by emailing our Customer Care team at email@example.com or visiting TicketQuarter in Queen Square.
Our friendly team will also be able to provide advice on the best seating option for your specific access requirements, as well as providing guidance on accessible viewing areas, steps and all other accessible seating requirements.
The on-site Box Office is located at ground level on the cityside of the venue and has purpose-built low level counters. A hearing assistance system is installed on box office counters marked with the international symbol of deafness or hard of hearing, for customers with hearing difficulties.
*subject to eligibility and terms and conditions
CHANGING PLACES TOILET
With the construction of Exhibition Centre Liverpool, our sister venue next door, we are pleased to be able to offer our customers the use of a Changing Places toilet.
Access to this facility in the adjoining building is a level-access, short walk away from the Arena (approximately 10 minutes), with areas having a slight incline but it is all undercover and our stewarding are trained on helping get you there.
The Changing Places Toilet facilities include:
- a height adjustable adult-sized changing bench
- a tracking hoist system, or mobile hoist if this is not possible.
- adequate space in the changing area for the disabled person and up to two carers
- a centrally placed toilet with room either side
- a screen or curtain to allow some privacy.
- wide tear off paper roll to cover the bench
- a large waste bin for disposable pads
- a non-slip floor.
Please note, our staff are unable to assist within the Changing Places toilet.
Have You Considered?
Liverpool is a vibrant, modern city, proud of its rich heritage and renowned for its friendly people. Visit Liverpool and enjoy everything it has to offer. Here is just a sample of what's on offer.
Mercure Liverpool Atlantic Tower
Mercure Liverpool Atlantic Tower is a 4 star hotel located within walking distance of the venue, in the ideal location for your visit to Liverpool. The hotel is perfectly placed to show you the vibrant city and boasts superb views over the Liver Buildings and River Mersey.Visit website
Located in the centre of the Liverpool ONE leisure and retail complex and just 10 minutes’ walk away, the Hilton Liverpool hotel offers stylish accommodation, contemporary dining and event space, all within walking distance of Liverpool’s cultural and leisure attractions.Visit website
Chaophraya and Palm Sugar Lounge (Thai)
Chaophraya and Palm Sugar Lounge are conveniently located in Liverpool ONE, just across from the venue. Chaophraya and Palm Sugar serve authentic Thai cuisine and cocktails.Visit website
From high street favourites to high end boutiques Liverpool ONE offers a shopping experience unlike any other. Enjoy dinner on the restaurant lined Leisure Terrace overlooking Chavasse Park or maybe drinks in Browns or WOW Bar.Visit website
City Central Shopping
The beating heart of Liverpool’s retail scene, just minutes away from the venue, City Central Shopping comprises five shopping centres, two hotels, two theatres and more than 400 shops, so there’s something for everyone and every budget.Visit website
The Wheel of Liverpool
Located on site, the imposing Wheel of Liverpool has 42 fully enclosed and air-conditioned capsules, which offer riders breathtaking views of the city, the Welsh mountains and – of course - the World Heritage Site waterfront.Visit website
From high street favourites to high-end boutiques, your
fabulous shopping experience is a short stroll from
the venue. Stores open until 8pm weekdays, so
there’s plenty of time to hit the shops.