Ticketing Queries

Please call 0344 8000 400 quoting your Order Number for any enquiries about your tickets.  Calls to this number cost no more than calls to geographic numbers, but please speak with your telephone service provider if you are unsure of their call charges.

You should receive your tickets approximately two weeks prior to the event, unless your booking was made closer to the event date.  However, if you haven’t received your tickets at least five days before the event, please contact the Box Office on 0844 8000 400.  Souvenir tickets may on some occasions be issued closer to the date of the event.

The Box Office does not provide duplicate tickets for lost or stolen tickets. To contact staff for further information, please call the Box Office 0844 8000 400.

Tickets will be available for collection on the day of the event or 48 hours after booking online from our TicketQuarter Box Office inside the Queen Square Travel Centre, Liverpool L1 1RG. If purchasing from TicketQuarter in person you can collect your tickets at time of purchase.  If for any reason your tickets are not available for collection until a later date, for example if there will be souvenir tickets for the event, you will be notified of this at your point of purchase.

When collecting tickets you will need to take the credit or debit card used to purchase the tickets. The credit card holder must be present to sign for the tickets. These measures are taken to protect the customer and Echo Arena Liverpool from credit card fraud. 

Once tickets have been purchased they are non-refundable.  We cannot offer any kind of refund unless the event is cancelled or is subject to considerable alteration, such as a change of date. Please read the terms and conditions on the back of your ticket for more details or contact the Box Office on 0844 8000 400. 

The opening time for each event will be printed on your ticket. We advise customers to arrive as close to the time of opening as they can, to ensure that everyone is seated on time and the show can begin with minimum disruption for others. Unfortunately, we cannot delay the performance time should customers arrive late.  Latecomers will only be admitted into the venue during a suitable break in the performance and/or at the discretion of the management. 

Tickets are sold for private use and Echo Arena monitor their sale and resale.  If we have reason to believe tickets are being resold we may invalidate them and refuse entry to the event. Echo Arena is a member of STAR (The Society of Ticket Agents and Retailers/Secure Tickets from Authorised Retailers) which identifies reputable ticket outlets.

For further details go to www.star.org.uk

Have You Considered?
Liverpool's Finest

Liverpool is a vibrant, modern city, proud of its rich heritage and renowned for its friendly people. Visit Liverpool and enjoy everything it has to offer. Here is just a sample of what's on offer.

 

Staying

Mercure Liverpool Atlantic Tower

Mercure Liverpool Atlantic Tower

Mercure Liverpool Atlantic Tower is a 4 star hotel located within walking distance of the venue, in the ideal location for your visit to Liverpool. The hotel is perfectly placed to show you the vibrant city and boasts superb views over the Liver Buildings and River Mersey.

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Hilton Liverpool

Hilton Liverpool

Located in the centre of the Liverpool ONE leisure and retail complex and just 10 minutes’ walk away, the Hilton Liverpool hotel offers stylish accommodation, contemporary dining and event space, all within walking distance of Liverpool’s cultural and leisure attractions.

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Hard Days Night Hotel

Hard Days Night Hotel

Welcome to the world’s only Beatles inspired hotel, combining the highest quality facilities in a truly unique environment. Located in the heart of Liverpool’s ‘Beatles Quarter’ offering 110 luxurious individual rooms.

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Eat & Drink

Chaophraya and Palm Sugar Lounge (Thai)

Chaophraya and Palm Sugar Lounge (Thai)

Chaophraya and Palm Sugar Lounge are conveniently located in Liverpool ONE, just across from the venue. Chaophraya and Palm Sugar serve authentic Thai cuisine and cocktails.

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Fazenda

Fazenda

Sample the true essence of the Brazilian gaucho at Fazenda steak house. Halal available with 24 hours prior notice. Our extensive vegetarian options include delicious homemade pasta. Free speed wi-fi.

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Shopping

Liverpool ONE

Liverpool ONE

From high street favourites to high end boutiques Liverpool ONE offers a shopping experience unlike any other. Enjoy dinner on the restaurant lined Leisure Terrace overlooking Chavasse Park or maybe drinks in Browns or WOW Bar.

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City Central Shopping

City Central Shopping

The beating heart of Liverpool’s retail scene, just minutes away from the venue, City Central Shopping comprises five shopping centres, two hotels, two theatres and more than 400 shops, so there’s something for everyone and every budget.

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UrbanCalm

UrbanCalm

Liverpool’s city centre spa hideway for grooming, relaxation and skincare. Urban Calm offers 5 star treatments with only the best brands just a 15 minute walk from the venue.

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Attractions

The Wheel of Liverpool

The Wheel of Liverpool

Located on site, the imposing Wheel of Liverpool has 42 fully enclosed and air-conditioned capsules, which offer riders breathtaking views of the city, the Welsh mountains and – of course - the World Heritage Site waterfront.

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Liverpool ONE

Liverpool ONE

From high street favourites to high-end boutiques, your
fabulous shopping experience is a short stroll from
the venue. Stores open until 8pm weekdays, so
there’s plenty of time to hit the shops.

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The Beatles Story

The Beatles Story

The award-winning Beatles Story takes you on an unforgettable journey through the lives, times, culture and music of The Beatles.

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