FAQs

SECURITY

We would like to reassure our customers that your safety is always of the absolute utmost importance to us.  We want to ensure you have an enjoyable experience when you come to Echo Arena Liverpool and that you remain safe.

We constantly review and monitor all of our security and safety procedures across all of our venues.  Some of this happens behind the scenes.  For example we work closely with Merseyside Police and our event organisers to ensure the appropriate security checks and requirements are in place.

We have a team of dedicated security and stewarding staff who are highly trained and experienced.  In addition, you may see police officers at our site.

Every visitor who comes to Echo Arena Liverpool will have their bags searched.  We therefore ask you to consider keeping bags and possessions to a minimum.  Please also consider the size of your bag - we recommend just one small bag or handbag - to try and minimise the time it takes to search and therefore the size of queues.  We would also advise you to allow yourself extra time to arrive for safety checks.

You may also be approached by our staff requesting the use of a detector wand as an additional safety check as you arrive.

Sniffer dogs may be seen around the venue prior to and during events.  Again they are an additional measure to contribute to your safety.

We ask you to remain vigilant.  Please alert our stewards if you notice anything you feel uncomfortable with.  Your safety and your enjoyment are paramount to us.

Echo Arena discourages people from bringing banners, posters and flags to any events. We may on occasion permit A4 sized posters, providing they do not contain any offensive content as deemed by Echo Arena.  However, we reserve the right to confiscate these items should we, or fellow audience members, find them disruptive to the enjoyment of the event. 

For health and safety reasons banners, posters and flags with poles or strengthening enhancements will be confiscated.  If you are unsure whether your banner or flag will be acceptable then please do not bring it to the venue.

Echo Arena can take no responsibility for any loss or damage to property of this nature brought on-site and strongly recommends customers familiarise themselves with Ticket Conditions of Sale displayed on the reverse of all tickets before attending an event.

The following items are not permitted into Echo Arena at any time. Please note this list is not exhaustive and additional items may be prohibited on an event by event basis.

  • Video or Audio Recording Equipment
  • Professional Cameras e.g. a camera with a detachable lens
  • Backpacks/Bags/Coolers
  • Packages/Parcels
  • Umbrellas
  • Folding Chairs
  • Food and Drink
  • Glass/Plastic/Metal Bottles or Containers
  • Air Horns
  • Helium Balloons
  • Flags, Flag Sticks, Signs / Banners
  • Illegal Drugs
  • Knives, Firearms, or any other Weapon
  • Fireworks
  • Aerosols
  • Stink Bombs
  • CDs
  • Chains, and Spiked / Studded items of clothing (including Bracelets or Belts)
  • Laser Pens
  • Crash Helmets
  • Masks or any item which covers the face (subject to venue review)
  • Selfie-sticks or similar devices

Have You Considered?
Liverpool's Finest

Liverpool is a vibrant, modern city, proud of its rich heritage and renowned for its friendly people. Visit Liverpool and enjoy everything it has to offer. Here is just a sample of what's on offer.

 

Staying

Mercure Liverpool Atlantic Tower

Mercure Liverpool Atlantic Tower

Mercure Liverpool Atlantic Tower is a 4 star hotel located within walking distance of the venue, in the ideal location for your visit to Liverpool. The hotel is perfectly placed to show you the vibrant city and boasts superb views over the Liver Buildings and River Mersey.

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Hard Days Night Hotel

Hard Days Night Hotel

Welcome to the world’s only Beatles inspired hotel, combining the highest quality facilities in a truly unique environment. Located in the heart of Liverpool’s ‘Beatles Quarter’ offering 110 luxurious individual rooms.

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Eat & Drink

Chaophraya and Palm Sugar Lounge (Thai)

Chaophraya and Palm Sugar Lounge (Thai)

Chaophraya and Palm Sugar Lounge are conveniently located in Liverpool ONE, just across from the venue. Chaophraya and Palm Sugar serve authentic Thai cuisine and cocktails.

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Fazenda

Fazenda

Sample the true essence of the Brazilian gaucho at Fazenda steak house. Halal available with 24 hours prior notice. Our extensive vegetarian options include delicious homemade pasta. Free speed wi-fi.

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Shopping

Liverpool ONE

Liverpool ONE

From high street favourites to high end boutiques Liverpool ONE offers a shopping experience unlike any other. Enjoy dinner on the restaurant lined Leisure Terrace overlooking Chavasse Park or maybe drinks in Browns or WOW Bar.

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City Central Shopping

City Central Shopping

The beating heart of Liverpool’s retail scene, just minutes away from the venue, City Central Shopping comprises five shopping centres, two hotels, two theatres and more than 400 shops, so there’s something for everyone and every budget.

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Attractions

The Wheel of Liverpool

The Wheel of Liverpool

Located on site, the imposing Wheel of Liverpool has 42 fully enclosed and air-conditioned capsules, which offer riders breathtaking views of the city, the Welsh mountains and – of course - the World Heritage Site waterfront.

Visit website
Liverpool ONE

Liverpool ONE

From high street favourites to high-end boutiques, your
fabulous shopping experience is a short stroll from
the venue. Stores open until 8pm weekdays, so
there’s plenty of time to hit the shops.

Visit website
The Beatles Story

The Beatles Story

The award-winning Beatles Story takes you on an unforgettable journey through the lives, times, culture and music of The Beatles.

Visit website