Questions about

Ticketing

 

There are several ways to book tickets for events at Echo Arena, EchoTwo and The Auditorium Liverpool.

Telephone:  0844 8000 400* (9am - 9pm Monday to Saturday, 10am - 5pm Sunday) Opening hours may change for Bank holidays.

Online:  Via the Echo Arena Liverpool website.

In Person: Visit our TicketQuarter box office in Queen Square, Liverpool L1 1RH, inside the Queen Square Travel Centre

* Calls cost 5p per minute from a BT landline. Call charges may vary from other providers - please consult your telephone provider for further details.

*Calls to 03 numbers cost no more than a national rate call to 01 or 02 numbers; please contact your phone network for more details.

On event days, the Echo Arena on site Box Office opens at midday and remains open until the main act is on stage.  Similarly, on event nights, the office stays open until the main attraction is on stage.

Tickets for Echo Arena events can also be purchased in person from our TicketQuarter Box Office inside Queen Square Travel Centre, Liverpool, L1 1RG - see the map here.

TicketQuarter opening times are listed below:

Monday - Saturday: 9am - 6pm

Sunday and Bank holidays: 10am - 5pm

The Box Office can be contacted on 0844 8000 400. Telephone lines are open 9am – 9pm Monday to Saturday and 10am - 5pm on Sunday and Bank holidays

To continually review and improve our service, we may record calls for monitoring or training purposes.

This is a matter of personal preference and changes from event to event. Please be aware that floor seats are on one level accessed via stairs. These seats may be unsuitable for small children or anyone who has difficulty managing stairs.

Children under the age of 14 are not permitted onto the floor for standing concerts and are only allowed into the venue with an accompanying adult in tiered seating. Certain concerts or events may be unsuitable for children under the age of 14.  Please check with the Box Office on 0844 8000 400.

The event promoter sets ticket prices and in most instances concessions are unavailable. If, however, you are able to purchase concessionary tickets, you will be asked to provide evidence you are entitled to purchase these tickets. Any concessions available will be shown on our website.

The price of the ticket is set by the event organiser. The ACC Liverpool Group doesn’t receive any payment from the organiser to cover the costs of selling their tickets so an administration fee is added to tickets to cover the cost of providing a box office service.  The administration fees contribute to the costs of selling and marketing tickets including;  operating the contact centre, the ticketing software, IT, telephony and resource costs.

A fulfilment fee is charged per order and covers the cost of delivering your tickets to you, it is a one-off charge per order not per ticket. The fulfilment fee contributes to the operational costs and overheads of the delivery of your tickets e.g. postage, collection facilities and staff. 

A fulfilment fee is not payable if a ticket is purchased and collected at the box office at the same time.

Our Box Office processes your credit card details over a secure internet connection, which makes it completely safe to order tickets online. The connection between your browser and our web server is protected with SSL (Secure Socket Layer), which creates a connection over which financial details can be safely passed between your computer and a transactional website. For more information, please call the Box Office on 0844 8000 400.

Have You Considered?
Liverpool's Finest

Liverpool is a vibrant, modern city, proud of its rich heritage and renowned for its friendly people. Visit Liverpool and enjoy everything it has to offer. Here is just a sample of what's on offer.

 

Staying

Mercure Liverpool Atlantic Tower

Mercure Liverpool Atlantic Tower

Mercure Liverpool Atlantic Tower is a 4 star hotel located within walking distance of the venue, in the ideal location for your visit to Liverpool. The hotel is perfectly placed to show you the vibrant city and boasts superb views over the Liver Buildings and River Mersey.

Visit website
Hilton Liverpool

Hilton Liverpool

Located in the centre of the Liverpool ONE leisure and retail complex and just 10 minutes’ walk away, the Hilton Liverpool hotel offers stylish accommodation, contemporary dining and event space, all within walking distance of Liverpool’s cultural and leisure attractions.

Visit website
Hard Days Night Hotel

Hard Days Night Hotel

Welcome to the world’s only Beatles inspired hotel, combining the highest quality facilities in a truly unique environment. Located in the heart of Liverpool’s ‘Beatles Quarter’ offering 110 luxurious individual rooms.

Visit website

Eat & Drink

Chaophraya and Palm Sugar Lounge (Thai)

Chaophraya and Palm Sugar Lounge (Thai)

Chaophraya and Palm Sugar Lounge are conveniently located in Liverpool ONE, just across from the venue. Chaophraya and Palm Sugar serve authentic Thai cuisine and cocktails.

Visit website
Fazenda

Fazenda

Sample the true essence of the Brazilian gaucho at Fazenda steak house. Halal available with 24 hours prior notice. Our extensive vegetarian options include delicious homemade pasta. Free speed wi-fi.

Visit website

Shopping

Liverpool ONE

Liverpool ONE

From high street favourites to high end boutiques Liverpool ONE offers a shopping experience unlike any other. Enjoy dinner on the restaurant lined Leisure Terrace overlooking Chavasse Park or maybe drinks in Browns or WOW Bar.

Visit website
City Central Shopping

City Central Shopping

The beating heart of Liverpool’s retail scene, just minutes away from the venue, City Central Shopping comprises five shopping centres, two hotels, two theatres and more than 400 shops, so there’s something for everyone and every budget.

Visit website
UrbanCalm

UrbanCalm

Liverpool’s city centre spa hideway for grooming, relaxation and skincare. Urban Calm offers 5 star treatments with only the best brands just a 15 minute walk from the venue.

Visit website

Attractions

The Wheel of Liverpool

The Wheel of Liverpool

Located on site, the imposing Wheel of Liverpool has 42 fully enclosed and air-conditioned capsules, which offer riders breathtaking views of the city, the Welsh mountains and – of course - the World Heritage Site waterfront.

Visit website
Liverpool ONE

Liverpool ONE

From high street favourites to high-end boutiques, your
fabulous shopping experience is a short stroll from
the venue. Stores open until 8pm weekdays, so
there’s plenty of time to hit the shops.

Visit website
The Beatles Story

The Beatles Story

The award-winning Beatles Story takes you on an unforgettable journey through the lives, times, culture and music of The Beatles.

Visit website