Echo Arena has three key points of entry - the Cityside main entrances, Riverside main entrances and Floor entrances. Please refer to your ticket for the recommended point of entry. It should also be noted that queue placement may not be determined until shortly before doors open. We therefore cannot guarantee accuracy in queue allocation prior to doors opening. For The Auditorium Liverpool events, customers should enter the building on the Cityside via the Galleria.
Audience members are advised to arrive as close to event door opening times as possible. At no time will Echo Arena Liverpool allow ‘camping’ on the private land around the venue. Individuals or groups who attempt to ‘camp’ will be asked to vacate the site until a suitable time.
Echo Arena discourages people from bringing banners, posters and flags to any events. We may on occasion permit A4 sized posters, providing they do not contain any offensive content as deemed by Echo Arena. However, we reserve the right to confiscate these items should we, or fellow audience members, find them disruptive to the enjoyment of the event.
For health and safety reasons banners, posters and flags with poles or strengthening enhancements will be confiscated. If you are unsure whether your banner or flag will be acceptable then please do not bring it to the venue.
Echo Arena can take no responsibility for any loss or damage to property of this nature brought on-site and strongly recommends customers familiarise themselves with Ticket Conditions of Sale displayed on the reverse of all tickets before attending an event.
The following items are not permitted into Echo Arena at any time. Please note this list is not exhaustive and additional items may be prohibited on an event by event basis.
- Video or Audio Recording Equipment
- Professional Cameras e.g. a camera with a detachable lens
- Folding Chairs
- Food and Drink
- Glass/Plastic/Metal Bottles or Containers
- Air Horns
- Helium Balloons
- Flags, Flag Sticks, Signs / Banners
- Illegal Drugs
- Knives, Firearms, or any other Weapon
- Stink Bombs
- Chains, and Spiked / Studded items of clothing (including Bracelets or Belts)
- Laser Pens
- Crash Helmets
- Masks or any item which covers the face (subject to venue review)
- Selfie-sticks or similar devices
Most shows have some form of flashing lights, strobes or pyrotechnics. Signage will be displayed advising customers of the details, if you have a condition that is directly affected by any of these please contact us before the performance and we can give you more details.
On occasion, the promoter of the event may choose to sell official merchandise inside the venue only. Please note the tour promoter is responsible for this service, not the venue. Please contact our Box Office on the day of the event to find whether merchandise will be made available.
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Any events which we can release information on will be shown on our website in the What's On section. Unfortunately, we cannot give details of all up and coming events, due to our confidentially agreement with the promoters.
Please contact our Arena Club Class team on 0151 703 7217 or visit our hospitality page for further details about corporate hospitality at Echo Arena.
Please note, if a customer experiences any problems with seating or enjoyment prior to or during the event they must inform a member of our stewarding team immediately as issues cannot always be resolved after the event.
We aim to offer the best service available to everyone who uses the venue. If, however, you do have a complaint, please contact our team on 0151 707 4622 or via email at email@example.com or please write to Customer Service Department, ACC Liverpool, Kings Dock, Liverpool Waterfront, L3 4FP.
A Barclays cash machine is situated in the concourse area of Echo Arena and the Galleria and does not charge for withdrawals.
Have You Considered?
Liverpool is a vibrant, modern city, proud of its rich heritage and renowned for its friendly people. Visit Liverpool and enjoy everything it has to offer. Here is just a sample of what's on offer.
Mercure Liverpool Atlantic Tower
Mercure Liverpool Atlantic Tower is a 4 star hotel located within walking distance of the venue, in the ideal location for your visit to Liverpool. The hotel is perfectly placed to show you the vibrant city and boasts superb views over the Liver Buildings and River Mersey.Visit website
Located in the centre of the Liverpool ONE leisure and retail complex and just 10 minutes’ walk away, the Hilton Liverpool hotel offers stylish accommodation, contemporary dining and event space, all within walking distance of Liverpool’s cultural and leisure attractions.Visit website
Chaophraya and Palm Sugar Lounge (Thai)
Chaophraya and Palm Sugar Lounge are conveniently located in Liverpool ONE, just across from the venue. Chaophraya and Palm Sugar serve authentic Thai cuisine and cocktails.Visit website
From high street favourites to high end boutiques Liverpool ONE offers a shopping experience unlike any other. Enjoy dinner on the restaurant lined Leisure Terrace overlooking Chavasse Park or maybe drinks in Browns or WOW Bar.Visit website
City Central Shopping
The beating heart of Liverpool’s retail scene, just minutes away from the venue, City Central Shopping comprises five shopping centres, two hotels, two theatres and more than 400 shops, so there’s something for everyone and every budget.Visit website
The Wheel of Liverpool
Located on site, the imposing Wheel of Liverpool has 42 fully enclosed and air-conditioned capsules, which offer riders breathtaking views of the city, the Welsh mountains and – of course - the World Heritage Site waterfront.Visit website
From high street favourites to high-end boutiques, your
fabulous shopping experience is a short stroll from
the venue. Stores open until 8pm weekdays, so
there’s plenty of time to hit the shops.