Have Your Say
Here at Echo Arena Liverpool we strive to offer the very best experiences possible. Listening to your feedback helps us to find out whether we are doing that...or not.
So if you have attended an event at Echo Arena and you've had a great time, you want to raise an issue, offer a suggestion to where we can improve or you have a query regarding your visit, then let us know. To find out how to get in touch, please see the information below.
You can enter your comments, questions and suggestions to us our feedback form, available here.
Every enquiry will be automatically acknowledged within one working day and we aim to provide a detailed response within 5 working days. During busy periods this may take a little longer, but we will keep you informed of when you can expect a reply.
If you are at an event, we would urge you to speak to your nearest member of staff (usually a steward), if we know about your feedback as it happens we can do all we can to put things right. It is obviously very difficult to improve your experience after the event has ended.
If you would like to contact us after an event, please use the feedback form here. Our Customer Experience team like to repsond to all messages personally so they will get back to you as soon as possible.
If you require an immediate answer about an event (i.e. what time does the show start tonight?), outside of the usual office hours, please contact our friendly Box Office team on 0344 8000 400.
To contact us by post, please write to Customer Service Department, ACC Liverpool, Kings Dock, Liverpool Waterfront, L3 4FP.
We will respond to your correspondence within 5 working days. During busy periods this can take longer, but we will let you know when you can expect a reply, please include a daytime contact number or email address if possible.
Have You Considered?
Liverpool is a vibrant, modern city, proud of its rich heritage and renowned for its friendly people. Visit Liverpool and enjoy everything it has to offer. Here is just a sample of what's on offer.
Pullman Liverpool Hotel
This 4* Hotel is one of the most stylish hotels in the city. Just a 30 second walk from the venue, join us for pre or post show dinner or drinks in the elegant and cosmopolitan Dukes Restaurant and Bar.Visit website
Mercure Liverpool Atlantic Tower
Mercure Liverpool Atlantic Tower is a 4 star hotel located within walking distance of the venue, in the ideal location for your visit to Liverpool. The hotel is perfectly placed to show you the vibrant city and boasts superb views over the Liver Buildings and River Mersey.Visit website
Chaophraya and Palm Sugar Lounge (Thai)
Chaophraya and Palm Sugar Lounge are conveniently located in Liverpool ONE, just across from the venue. Chaophraya and Palm Sugar serve authentic Thai cuisine and cocktails.Visit website
From high street favourites to high end boutiques Liverpool ONE offers a shopping experience unlike any other. Enjoy dinner on the restaurant lined Leisure Terrace overlooking Chavasse Park or maybe drinks in Browns or WOW Bar.Visit website
The Wheel of Liverpool
Located on site, the imposing Wheel of Liverpool has 42 fully enclosed and air-conditioned capsules, which offer riders breathtaking views of the city, the Welsh mountains and – of course - the World Heritage Site waterfront.Visit website
From high street favourites to high-end boutiques, your
fabulous shopping experience is a short stroll from
the venue. Stores open until 8pm weekdays, so
there’s plenty of time to hit the shops.