Have Your Say
Echo Arena Liverpool strives to offer world-class service and listening to feedback from our customers is what continues to make Echo Arena so special…
By listening to feedback from our customers, we can make improvements where necessary and identify areas of service that need more work. We can even give ourselves a pat on the back when we get it right.
We value our customers’ feedback and we regularly get in touch to ask them about their experiences at Echo Arena Liverpool. We take all of the responses we receive seriously and we use them to develop and improve the venue. If you want to be part of shaping the future of Echo Arena and want your voice to be heard, make sure you’re invited to participate in our regular surveys by signing up to our mailing list.
If you have attended an event at Echo Arena and have a compliment or a suggestion, a complaint or a query regarding your visit, then we want to hear about it. To find out how to get in touch and what procedures we will follow to respond to your feedback, please see the information below.
You can contact us to share your thoughts on the Echo Arena and our events in a number of ways.
CONTACT US ONLINE
You can enter your comments, questions and suggestions to us our feedback form, available here.
Every enquiry will be automatically acknowledged within one working day and we aim to provide a detailed response within 5 working days. During busy periods this may take a little longer, but we will keep you informed of when you can expect a reply.
To contact us by post, please write to Customer Service Department, ACC Liverpool, Kings Dock, Liverpool Waterfront, L3 4FP.
We will respond to your correspondence within 5 working days. During busy periods this can take longer, but we will let you know when you can expect a reply.
You can provide feedback on Echo Arena in person. Please make contact with any member of the team on site for a query during an event and, if necessary, ask to speak to the Front of House Manager, who will attempt to resolve your query there and then. However, if this is not possible, the operational team will detail your query and pass it on to our Customer Service Manager, who will acknowledge your feedback within 5 working days and outline how your complaint or suggestion will be dealt with.
During busy periods this may take longer, but please be assured that we will keep you informed of when you can expect a reply.
Have You Considered?
Liverpool is a vibrant, modern city, proud of its rich heritage and renowned for its friendly people. Visit Liverpool and enjoy everything it has to offer. Here is just a sample of what's on offer.
Mercure Liverpool Atlantic Tower
Mercure Liverpool Atlantic Tower is a 4 star hotel located within walking distance of the venue, in the ideal location for your visit to Liverpool. The hotel is perfectly placed to show you the vibrant city and boasts superb views over the Liver Buildings and River Mersey.Visit website
Located in the centre of the Liverpool ONE leisure and retail complex and just 10 minutes’ walk away, the Hilton Liverpool hotel offers stylish accommodation, contemporary dining and event space, all within walking distance of Liverpool’s cultural and leisure attractions.Visit website
Chaophraya and Palm Sugar Lounge (Thai)
Chaophraya and Palm Sugar Lounge are conveniently located in Liverpool ONE, just across from the venue. Chaophraya and Palm Sugar serve authentic Thai cuisine and cocktails.Visit website
From high street favourites to high end boutiques Liverpool ONE offers a shopping experience unlike any other. Enjoy dinner on the restaurant lined Leisure Terrace overlooking Chavasse Park or maybe drinks in Browns or WOW Bar.Visit website
City Central Shopping
The beating heart of Liverpool’s retail scene, just minutes away from the venue, City Central Shopping comprises five shopping centres, two hotels, two theatres and more than 400 shops, so there’s something for everyone and every budget.Visit website
The Wheel of Liverpool
Located on site, the imposing Wheel of Liverpool has 42 fully enclosed and air-conditioned capsules, which offer riders breathtaking views of the city, the Welsh mountains and – of course - the World Heritage Site waterfront.Visit website
From high street favourites to high-end boutiques, your
fabulous shopping experience is a short stroll from
the venue. Stores open until 8pm weekdays, so
there’s plenty of time to hit the shops.