Customer Service

Here To Help

We want our customers to love every minute of their Echo Arena Liverpool experience, from booking right through to the final moments of their chosen performance. Whether you have a question ahead of the event, or you left something behind at the show, we’re here to help.

Box Office

Box Office

For all of your ticketing enquiries and to find out more about our Box Office, visit this page.

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Lost Property

Echo Arena At Night

Forgot something in all the excitement? Why not let our team try to help you find it…

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FAQs

Reach Your Audience crowd

Got a question about Echo Arena Liverpool? You’ll find the answers to many common questions about Echo Arena, EchoTwo and The Auditorium Liverpool.

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Gift Vouchers

Crowd Parallax

Looking for a unique gift for a music lover, family, sports enthusiast or comedy fan? Why not treat them to an Echo Arena gift voucher?

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Customer Feedback

Cust Service

Echo Arena strives to offer world-class service and listening to feedback from our customers is what continues to make Echo Arena so special.

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Competitions

 SK32172

See what amazing competitions we are running - win tickets, money-can't buy experiences and much more!

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Have You Considered?
Liverpool's Finest

Liverpool is a vibrant, modern city, proud of its rich heritage and renowned for its friendly people. Visit Liverpool and enjoy everything it has to offer. Here is just a sample of what's on offer.

 

Staying

Pullman Liverpool Hotel

Pullman Liverpool Hotel

This 4* Hotel is one of the most stylish hotels in the city. Just a 30 second walk from the venue, join us for pre or post show dinner or drinks in the elegant and cosmopolitan Dukes Restaurant and Bar.

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Mercure Liverpool Atlantic Tower

Mercure Liverpool Atlantic Tower

Mercure Liverpool Atlantic Tower is a 4 star hotel located within walking distance of the venue, in the ideal location for your visit to Liverpool. The hotel is perfectly placed to show you the vibrant city and boasts superb views over the Liver Buildings and River Mersey.

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Eat & Drink

Fazenda

Fazenda

Sample the true essence of the Brazilian gaucho at Fazenda steak house. Halal available with 24 hours prior notice. Our extensive vegetarian options include delicious homemade pasta. Free speed wi-fi.

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Panam Restaurant and Bar

Panam Restaurant and Bar

A contemporary bar and restaurant at Britannia Pavilion Albert Dock, opposite the venue. Panam serves fabulous modern British and
European cuisine with great service in plush surroundings catering for tables of 2 to 100+

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Shopping

Liverpool ONE

Liverpool ONE

From high street favourites to high end boutiques Liverpool ONE offers a shopping experience unlike any other. Enjoy dinner on the restaurant lined Leisure Terrace overlooking Chavasse Park or maybe drinks in Browns or WOW Bar.

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City Central Shopping

City Central Shopping

The beating heart of Liverpool’s retail scene, just minutes away from the venue, City Central Shopping comprises five shopping centres, two hotels, two theatres and more than 400 shops, so there’s something for everyone and every budget.

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Attractions

British Music Experience

British Music Experience

The British Music Experience tells the story of British Music through costumes, instruments, performance and memorabilia from the Beatles and Bowie to Adele, Oasis and The X Factor.

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Liverpool ONE

Liverpool ONE

From high street favourites to high-end boutiques, your
fabulous shopping experience is a short stroll from
the venue. Stores open until 8pm weekdays, so
there’s plenty of time to hit the shops.

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The Beatles Story

The Beatles Story

The award-winning Beatles Story takes you on an unforgettable journey through the lives, times, culture and music of The Beatles.

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