Customer Survey Results

We sent our first survey to over 100,000 of our customers. We are really keen to find out what you think of us and a whopping 10,000 of you responded – Thanks! To download the full results as a PDF, click here or download it from the 'downloads' section in the right column.  

Here are the highlights of the results:

87.8% of you rated your overall experience at the Echo Arena as good to very good – we know that's not everyone – but we are delighted that in our first year that the majority of you have enjoyed their experience with us.

 

85% of you felt that the Echo Arena was a safe place to have a fun night out. We are pleased but not complacent – we are working on ensuring that the minority don't spoil it for the majority of our concert goers. We will continue to review our procedures and team to ensure that your visit to us is as enjoyable as possible.
 

85% Love our Loos. Toilets are important to us – no one likes a bad one – we try our hardest to ensure they are in the highest possible standard for you – so you can enjoy every aspect of our facilities!!! The rest of the building you liked too with only 1% rating is as poor.
 

We have work to do on our food and drink – only 57% rated our refreshments  as good and very good – this is something we are looking into with our catering provider Heathcotes and will look for further customer feedback.

To everyone that added comments - thank you! We are going through these and understand the themes and make changes.  
 

A massive thank you to the 80% of you that are using our box office – we strive to ensure that we offer the best service possible – and that’s important when selling you tickets to a must see event! Each of our Box Office team are trained to find you the best possible seats for the best possible price and this is reflected in the number of you that continue to buy tickets from us – Thanks!